Shipping
We ship most orders within 24-48 hours. We use FedEx to ship orders within the United States and to Canada. Duties and taxes must be paid by the recipient upon delivery. All of our orders shipped through FedEx will require a signature. We do not ship to PO Boxes.
For international orders please contact us, and select “International Shipping” and fill out the form.
Returns
If for some reason you are not satisfied with your purchase, you can send the product(s) back within 30 days from the date of the invoice and we will refund you the invoice price less a 15% restocking fee and shipping charges. No returns will be accepted after 30 days from the date of the invoice.
Before you ship back to us, please use the following procedures:
a) Please Contact Us within 30 days of your invoice date.
b) You will be asked the product serial number, invoice number and date of invoice;
c) You will be given a return number which is good for 10 days for only one (1) item and must match the product authorized for return. Any returns sent to the Mustek Online Store without a pre-approved return number will be refused without notice, automatically returned, and a handling fee assessed. Please mark the return number on the surface of your package.
d) Please be sure to check that the product along with any software, manuals, cables, adapters, and other accessories are included in the original shipping box. You are responsible for all shipping and insurance charges for returns, unless otherwise indicated.
e) Return the product to:
Mustek Online Store Attn: Returns Department to:
Service Center Term
c/o Mustek
15930 Valley Blvd.,
Loading Dock 63/64
City of Industry CA 91744
Attn: RMA xxxxx
Mustek Online Store is not responsible for lost or damaged shipments. For your protection, we recommend you ship your return/exchange via an insured, traceable carrier (e.g. FedEx).
Upon acceptance of the merchandise in “acceptable” condition, in conformity of our return policy, any missing parts and/or items could result in partial forfeiture of your refund.
Please allow up to 3 days for any refund to be credited to your credit card account upon our acceptance of your returned product.
Copyright, 2008, Mustek, Inc. All rights reserved