Macintosh General Troubleshooting Guide

Why does my Macintosh lock up when I turn on the scanner?
Why does my Macintosh not recognize the Scanner SolutionsCD-ROM?
I don’t see the SetupMac icon when I look at the ScannerSolutions CD.
I don’t have the Mustek F/B Scanner option when I clickScan/Import in Color-It!
When I select Scan in Wordlinx, it tells me there is noscanner installed.
Textbridge will not let me select Scanner on the setupscreen.
When I try to scan something, I get a message tellingme to check the SCSI I.D. number.
I keep getting message saying I don’t have enough memoryto scan my image.
How do I adjust my Virtual Memory?
My system locks up when scanning in the Color-It! program.
Whenever I scan something in Wordlinx or Textbridge,the document comes out illegible.
I can’t get programs like Photoshop or OmniPage Pro tointerface with my scanner.

"Why does my Macintosh lock up when I turn onthe scanner?"

Description:

The Macintosh locks up when the scanner is turned on and must be rebooted.

Solution:

Turn on the scanner before starting the Macintosh. It is recommendedthat SCSI devices, such as scanners, be powered up before your Macintoshis turned on. Some models will lock up if SCSI devices are activated whilethe computer is running. It is safe to turn the scanner off while the computeris running though.

"Why does my Macintosh not recognize the ScannerSolutions CD-ROM?"

Description:

When the Scanner Solutions CD is inserted into the CD-ROM drive, theMacintosh responds with the message "This disk is unreadable by thisMacintosh. Do you want to initialize the disk?"

Solutions:

Scanner Solutions is a dual-platform CD containing both Macintosh andWindows files. If the Macintosh extension "Foreign File Access"is disabled, the computer will not recognize the PC files and will considerthe CD "blank." Foreign File Access must be enabled for the CDto be recognized by the Macintosh.

1. Click on the Apple menu.

2. Select the Control Panel.

3. Select the Extensions Manager.

4. Locate "Foreign File Access" on the list and click it sothat it becomes checkmarked.

5. Close the Extensions Manager.

6. Click on the Special menu and select Restart.

7. After Restarting, the Macintosh will recognize the CD properly. Formore information on installing from the CD-ROM, consult Document# 3540 for instructions on installing from Scanner Solutions on a Macintosh.

"I don’t see the SetupMac icon when I look atthe Scanner Solutions CD."

Description:

The Scanner Solutions CD icon comes up, and there is a Setup31 and Setup95icon, but there is no SetupMac icon.

Solutions:

Due to a manufacturing error, a number of Scanner Solutions CD-ROMsVersion 1.2 were made without the Macintosh installer. Call our CustomerService Department for a replacement CD.

"I’m following the software directions, but Idon’t have the Mustek F/B Scanner option when I click Scan/Import in Color-It!."

Description:

Using the Color-It! program, the option to select "Mustek F/B Scanner…"is not available.

Solution:

The Plug-in is not properly installed in the Color-It! program. The"Mustek F/B Scanner…" Plug-in must be installed into the Plug-insfolder in the Color-It Stuff folder. Consult Document# 3570 for a complete Color-It! Tutorial and instructions on properPlug-in placement.

"When I select Scan in Wordlinx, it tells me thereis no scanner installed."

Description:

The scanning functions in Wordlinx are non-responsive.

Solutions:

The Plug-in is not properly installed in the Wordlinx program. The "MustekF/B Scanner" Plug-in must be installed into the main Wordlinx folder.Consult Document # 3580 for a complete WordlinxTutorial and instructions on proper Plug-in placement.

"Textbridge will not let me select Scanner onthe setup screen."

Description:

The Textbridge program setup screen does not have the option for Scannerunder the Input section or the program displays a message saying it cannotfind the scanner.

Solution:

Textbridge has not been linked with the scanner ISIS driver. From theTextbridge setup screen:

1. Click on the Apple menu in the upper-left corner and select Chooser.

2. Locate the "Mustek F/B Scanner…" icon in the Chooserand double click it. If this icon is not present consult Document# 3540 "Installing From The Scanner Solutions CD".

3. Close the Chooser.

4. Click the File menu and click Select Source.

5. Make sure the "Mustek F/B Scanner" is selected and click"OK."

6. The Input box will now have "Scanner" selected. ConsultDocument # 3590 for a complete Textbridge Tutorial.

"When I try to scan something, I get a messagetelling me to check the SCSI I.D. number."

Description:

When the PreScan or Scan buttons are clicked, a message is displayedthat reads "No Scanner Found, Please Check the SCSI I.D."

Solutions:

The scanner is using an improper SCSI I.D. number, may be using an olderdriver, or may need to be terminated. Consult Document# 3560 for information on SCSI I.D. settings and how to change them.

"I keep getting message saying I don’t have enoughmemory to scan my image."

Description:

The scanner will PreScan an image, but will not allow a full scan becauseof insufficient memory.

Solutions:

Check the size of the image in kilobytes on the scanner controls screen.The image size in KB or kilobytes must be smaller than your available RAMor Virtual Memory settings. Everything in the thousands place or abovein kilobytes equals a megabyte (MB). Therefore, a scan with a size of 200,322KB is 200+ megabytes and your Macintosh’s built in RAM memory or VirtualMemory should be higher than 200 to scan in the image. If your image sizeis larger than your available memory, you must:

1. Increase your Virtual Memory amount or:

2. Reduce the file size by cropping the image or changing the dpi setting.For more information on Virtual Memory, see below. For more informationon scanner settings, consult the Color-It! Tutorial,Document # 3570.

"How do I adjust my Virtual Memory?"

Description:

You need your Virtual Memory turned on to make larger scans.

Solutions:

Virtual Memory is a function that uses areas of hard disk space to actas extra RAM memory. Here is how to enable Virtual Memory and adjust thesettings:

1. Click on the Apple menu and select Control Panels.

2. Click on the Memory control panel.

3. When the Memory control panel appears, locate the Virtual Memoryarea. The icon looks like a fat Macintosh.

4. Click the button to turn Virtual Memory on or off.

5. Click the Select Hard Disk button to assign the hard disk you wishto use for Virtual Memory. If you only have an internal hard disk, leavethat as the default.

6. Click the up and down arrows on the right of the screen to increaseor decrease the amount of megabytes of Virtual Memory you wish to have.You should allow yourself between 50 to 100 MB of Virtual Memory. The displayabove the amount will tell you how much free hard disk space you have toassign as Virtual Memory. Once it is assigned as Virtual Memory, this spacecannot be used by other programs.

7. All changes made to Virtual Memory will take effect only after theMacintosh is rebooted. Close the Memory control panel and click on theSpecial menu and select Restart to reboot your computer with the new settingsin place.

"My system locks up when scanning in the Color-It!program."

Description:

When making a PreScan or Scan in Color-It! the system locks up seeminglyat random no matter what my dpi or memory settings.

Solutions:

Verify your version of Color-It!. After launching the program, the Color-It!logo will appear and the version will be to the right of that logo. Ifyou have version 3.0 but have a PowerPC Macintosh, you will need an upgradeto Color-It! 3.0.6. Call our Departmentand ask about this upgrade.

"Whenever I scan something in Wordlinx or Textbridge,the document comes out illegible."

Description:

Documents scanned with the OCR programs Wordlinx or Textbridge are illegibleor are missing many words or characters.

Solutions:

The scanner settings may have been set wrong, or the OCR program wasunable to properly recognize all of the text. Consult Document# 3580 for help with Wordlinx settings. Consult Document# 3590 for help with the Textbridge settings. For a general overviewof optical character recognition or OCR, consult Document# 2040, Understanding OCR.

"I can’t get programs like Photoshop or OmniPagePro to interface with my scanner."

Description:

Programs not originally supplied with the scanner do not interface withthe scanner or do not have the scanner listed with their scanning options.

Solutions:

Programs need a link with the scanner driver. Check the software manualsto see if it uses an ISIS driver or a Plug-in. Consult Document# 3600 for instructions on locating and installing ISIS drivers and/orPlug-ins.