Troubleshooting

 

The entire Plug-N-Scan 600 II EP Installation and User’s guidehas been incorporated into Mustek U.S.A.s Web Page at http://www.bu-ngasariresort.com.This information is being provided early in the lifecycle of the productand is therefore limited in scope. Additional troubleshooting procedureswill be incorporated into the online version when they become known toMustek. Check the FAQ section for HelpBy Scanner Model at the above Web Site if you experience difficultiesnot covered here.

Cable Issues   RemovingPrevious Twain Drivers 

Obtaining The LatestDriver  Using Word 97 With TextBridgeClassic

 

Iomega ZIP Drives

    The driver for the Iomega ZIP drive configures your parallel portas a SCSI port. It usually doesn’t interfere with the operation ofprinters, but does cause problems with Plug-N-Scan scanners. The solutionis to temporarily disable the ZIP drive in the Windows 95 Device Manager.Here are the steps:

    1. Click the Start button and choose Control Panel.

    2. Inside Control Panel, double click the System icon.

    3. Look on the General Tab to see which version of Windows 95 you have.

    Disabling the Iomega ZIP drivein Windows 95 version 4.00.950

    1. In System Properties, click the Device Manager tab.

    2. Locate SCSI Controllers on the list of devices and click the + signnext to it.

    3. Double click the Iomega Parallel Port Zip Interface which will openit’s properties window.

    4. On the General tab of the Iomega Parallel Port Zip Interface propertieswindow, remove the check mark next to "Original Configuration Current."

    5. Restart your computer and the scanner should work fine.

    Note: When you need to use the ZIP Drive, you will have to reversethis process. The only other solution is to install a second parallel portfor the ZIP Drive.

    Disabling the Iomega ZIP drivein Windows 95 version 4.00.950 B

    1. In System Properties, click the Device Manager tab.

    2. Locate SCSI Controllers on the list of devices and click the + signnext to it.

    3. Double click the Iomega Parallel Port Zip Interface which will openit’s properties window.

    4. On the General tab of the Iomega Parallel Port Zip Interface propertieswindow, place a check mark in the box next to "Disable in this hardwareprofile."

    5. Restart your computer and the scanner should work fine.

    Note: When you need to use the ZIP Drive, you will have to reversethis process. The only other solution is to install a second parallel portfor the ZIP Drive.

Cable Issues

    Plug-N-Scan Series Scanners

      Using third party cables with the Plug-N-Scan series scanners may degradethe signal strength and therefore the image quality. There are many cablesavailable from retail vendors that have the same type of connectors asthe Mustek cable, but do not have the same pinouts and will not work atall. If you need a longer cable, make sure you get one that conforms tothe IEEE 1284 specification. If the scanner does not work with a non Mustekcable, try the Mustek cable to see if your new cable is the problem.

    The cables supplied by Mustek comply with FCC regulations.If you use a different cable, responsibility for ensuring compliance withFCC regulations becomes yours.

RemovingPrevious Twain Drivers

    It is possible to attach more than one Twain compliant device to a computer.All Mustek scanners are completely compatible with each other, so you canattach several of them to one machine. Other brands of Twain compliantdevices occasionally interfere with the installation of a Mustek scanner.Additionally, some computers come with Twain drivers pre-installed eventhough they don’t come with a Twain device. Below is a list of computersand Twain devices known to cause problems with the installation of Mustekscanners.

    Twain devices are items such as Scanners, Digital Cameras and Videocapture devices such as Snappy. If you have more than one Twain compliantdevice, you may need to remove the Twain driver for the other device andthen re-install it after you have installed the Mustek Twain driver.

    When attaching multiple Twain devices to a computer, it is necessaryto configure your Host Application for the device you wish to use. A HostApplication is the Twain Compliant software that you scan into. Some examplesare: iPhoto Plus, Picture Publisher, Text Bridge Classic, Wordlinx, CorelPhoto Paint and Adobe Photoshop. Instructions for Deleting Twain Driversand for Configuring The Host Applications are given below.

      Hewlett Packard Computers

        Hewlett Packard computers frequently have a driver pre-installed forthe HP Photo Reader scanner even if the Photo Reader did not come withthe computer. If you do have a Photo Reader, it is compatible with yourMustek Scanner. All you need to do is follow the instructions below toConfigure your Host Applications.

      Hewlett Packard Printer Owners

        Owners of Hewlett Packard Printers sometimes have the HP PhotoReader Twain driver installed on their hard drive. Apparently the PhotoReader Twain driver is installed at the same time you load your HP printerdriver. If you do not own the Photo Reader, deleteit’s Twain driver as explained below.

      Packard Bell Computers

        Many Packard Bell computers come with a driver pre-installed for theTop Drawer Scanner. If you own the Top Drawer scanner, it can be used inaddition to your Mustek scanner. Just follow the instructions below toconfigure your Host Application.If you don’t have the Top Drawer scanner, you should deleteit’s Twain driver prior to installing the Mustek Twain driver.

      Snappy Video Capture Device

        Owners of Snappy occasionally have difficulty installing a Mustek scanner.The solution is to delete the Snappy Twain driverbefore attempting to install the Mustek Twain driver. After the scanneris installed successfully, you should then re-install the Snappy Twaindriver.

    Deleting Twain Drivers

      Twain drivers are stored in files with a .DS file extension.They areusually located in the C:windowstwain directory on your hard drive. Usethe windows 3.x File Manager, the Windows 95 Explorer or MS-DOS commandsto delete any file with a .DS extension.

      The following commands executed from an MS-DOS promptwill usually delete all Twain drivers including the Mustek driver:

      CD

      Deltree C:windowstwain*.*

      Deltree C:windowstwunk*.*

ConfiguringThe Host Application

    When you have more than one Twain device installed on your computer,it is necessary to select the Twain source for the device you wish to use.Most Twain compliant Host Applications have a Select Source command onthe file menu. Some Host Applications have a Setup/Scanner option and othershave a Select Acquire Device option. If you are using third party scanningsoftware not supplied by Mustek, refer to the program’s manual if you areunable to find the Select Source menu command.

    Once you have found the appropriate menu command, a Twain Source Listwill appear on your screen showing all installed Twain drivers. Selectthe Mustek scanner from the list.

ObtainingThe Latest Driver

    Mustek updates Twain drivers frequently in order to ensure compatibilitywith an ever changing variety of scanning software. If you are having difficultyinstalling the Twain driver that shipped with your scanner, you shouldvisit one of the Web sites listed under TechnicalSupport and download the latest driver for your scanner.

    If you are unsure what driver version number you are using, acquireyour scanner through iPhoto Plus or Picture Publisher. The driver versionnumber will be on the Title Bar of the scanning window.


Welcome Page | CompanyProfile | Installation Guide | Tutorials
Understanding Scanners | CreativeIdeas | Troubleshooting | Driver Updates
Technical Support | Maintenance| Technical Specifications